Privacy Policy — ck998
How ck998 collects, uses and protects the personal data of players across Bangladesh. Your privacy matters to us.
Introduction
This Privacy Policy ("Policy") describes how ck998 ("we", "us", "our" or "the Company") collects, uses, stores, shares and protects personal data about individuals ("you" or "the Player") who access or use the ck998 online gaming platform available at ck998.ws ("the Platform"). This Policy forms part of the ck998 Terms and Conditions. By registering an account on the Platform or by continuing to use the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.
ck998 is committed to protecting the privacy of its players and to handling all personal data responsibly, transparently and in accordance with applicable data protection principles. This Policy applies to all personal data collected through the Platform, through communications with ck998 support, and through any other interaction between you and ck998. Please read this Policy carefully. If you have any questions about how ck998 handles your data, contact us at [email protected].
What Personal Data We Collect
ck998 collects the following categories of personal data in the course of operating the Platform and providing gaming services to players in Bangladesh:
How We Collect Personal Data
Directly From You
The majority of personal data ck998 holds about you is provided directly by you when you register a ck998 account, complete the KYC verification process, make a deposit or withdrawal, contact ck998 support, or respond to any promotional communication from ck998. You are never required to provide data beyond what is necessary to operate your account or to comply with our legal obligations — however, withholding certain mandatory data (such as your mobile number or date of birth) may prevent us from being able to provide the Platform to you.
Automatically Through the Platform
When you access and use the Platform, ck998's systems automatically record certain technical and usage data including your IP address, device information, browsing behaviour on the Platform (pages visited, games launched, time spent), session data and cookie data. This data is collected to ensure the Platform functions correctly, to detect and prevent fraudulent activity, and to improve the overall user experience for players in Bangladesh.
From Third-Party Payment Providers
When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa or Mastercard, ck998 receives confirmation data from those payment service providers, including transaction reference numbers and the payment method identifier (for example, the last four digits of a card or the registered mobile wallet number). ck998 does not receive or store full card numbers. Payment providers operate under their own privacy policies, which you should review independently.
How We Use Your Personal Data
ck998 uses the personal data it holds about you only for the following purposes, each of which is described in further detail in this section:
- To create, manage and maintain your ck998 account, including verifying your identity, confirming your eligibility to use the Platform, and processing account-related requests such as password resets.
- To process deposits, withdrawals and any other financial transactions on the Platform, including verifying payment method ownership and reconciling transaction records.
- To detect, investigate and prevent fraudulent activity, money laundering, bonus abuse, duplicate accounts and any other conduct that violates the ck998 Terms and Conditions or applicable law.
- To provide customer support and to respond to account queries, complaints, responsible gaming requests and any other communications you initiate with the ck998 support team.
- To improve and personalise the Platform, including analysing usage patterns to identify popular games and features, troubleshoot technical issues and optimise the user experience for Bangladesh players.
- To send you transactional communications such as deposit confirmations, withdrawal notifications, account security alerts and verification codes via SMS or email.
- To send you promotional communications about bonuses, new games, seasonal offers (such as Eid promotions or BPL season specials) and other ck998 news, where you have not opted out of receiving such communications. You may opt out at any time by contacting [email protected].
Legal Basis for Processing Your Data
ck998 processes your personal data only where there is a valid legal basis to do so. The primary legal bases on which ck998 relies are as follows:
Contractual Necessity
Much of the personal data ck998 processes — including identity data, contact data, payment data and gaming activity data — is processed because it is necessary to perform our contract with you (i.e., to operate your ck998 account, process your transactions and provide the Platform services you have requested). Without processing this data, ck998 cannot provide you with a functional gaming account.
Legal Obligation
ck998 is required by law to collect and retain certain data, including data necessary to verify your identity and age (KYC), to maintain transaction records for a specified period, and to report suspicious activity. Processing for these purposes is mandatory regardless of your consent.
Legitimate Interests
In some cases, ck998 processes your personal data on the basis of legitimate interests — for example, to detect and prevent fraud and abuse, to improve the security and performance of the Platform, and to analyse aggregate usage data to understand how the Platform is used. Where ck998 relies on legitimate interests, we have assessed that those interests are not overridden by your rights and interests as a data subject.
Data Sharing and Third Parties
ck998 does not sell, rent or trade your personal data to third parties for their own marketing purposes. ck998 shares your personal data only in the following limited circumstances:
- Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — shared to the extent necessary to process deposits and withdrawals and to verify payment method ownership.
- Game software providers (such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe) — shared to the minimum extent necessary to enable game functionality, enforce bet limits and maintain game integrity.
- Law enforcement, regulatory authorities or courts — where ck998 is legally required to disclose data by a valid legal order, court order, search warrant or applicable regulatory requirement.
- Third-party service providers engaged by ck998 to assist with Platform operations — such as hosting providers, analytics services and fraud detection tools — where those providers are contractually bound to process data only on ck998's instructions and in accordance with applicable data protection requirements.
Any data shared with third-party providers is shared only to the minimum extent necessary for the stated purpose, and ck998 takes reasonable steps to ensure that such providers maintain appropriate data security standards. ck998 does not transfer personal data to recipients in countries that do not maintain an adequate standard of data protection without first putting in place appropriate safeguards.
Payment Data Security
ck998 does not store full payment card numbers on its systems. When you make a card payment, your card details are processed directly by the relevant payment service provider using their own secure payment infrastructure. ck998 receives only a transaction confirmation reference and a partial card identifier (such as the last four digits). Mobile wallet transactions via bKash, Nagad, Rocket or Upay are processed through those providers' own secure systems; ck998 stores only the registered mobile wallet number and transaction reference for reconciliation purposes.
All data transmitted between your device and the ck998 Platform is protected using SSL (Secure Sockets Layer) encryption. This means that data in transit — including login credentials, deposit requests and account information — is encrypted and cannot be intercepted in readable form by third parties. SSL encryption applies to all pages and all functions of the Platform, including the account registration page, the cashier, the game lobby and the support contact form.
Cookies and Tracking Technologies
ck998 uses cookies and similar tracking technologies on the Platform to ensure the Platform functions correctly, to improve user experience and to gather analytics data about how the Platform is used. This section explains what cookies are, what types of cookies ck998 uses, and how you can manage your cookie preferences.
Essential Cookies
These cookies are strictly necessary for the Platform to function. They enable core features such as session management (keeping you logged in during your gaming session), security tokens and load balancing. Essential cookies cannot be disabled without breaking the Platform's core functionality. By using the Platform, you consent to the use of essential cookies.
Analytics Cookies
ck998 uses analytics cookies to collect aggregated, anonymised data about how players use the Platform — for example, which games are most popular, which pages receive the most visits, and how long sessions typically last. This data helps ck998 improve the Platform experience for all users. Analytics cookies do not identify you personally; the data is processed at an aggregated level only.
Managing Cookies
You can manage or disable non-essential cookies through your mobile browser's settings. Please note that disabling certain cookies may affect the functionality of the Platform — for example, some game features may not work correctly if session cookies are disabled. ck998 does not use third-party advertising cookies or cross-site tracking cookies.
Data Retention
ck998 retains personal data only for as long as it is necessary for the purposes for which it was collected, or for as long as required by applicable legal or regulatory obligations. In practice, this means that account data (including identity, contact and payment data) is retained for the duration of your account's active life and for a period of at least five years following account closure, to comply with anti-money laundering record-keeping requirements. Gaming activity logs are retained for a minimum of two years. Communication records (support emails and chat transcripts) are retained for two years from the date of the communication.
When personal data is no longer required and no legal obligation requires its continued retention, ck998 will securely delete or anonymise the data so that it can no longer be attributed to you as an individual. Anonymised and aggregated data (from which it is not possible to identify any individual) may be retained indefinitely for Platform improvement and statistical analysis purposes.
Your Data Rights
As a player on the ck998 Platform, you have the following rights in respect of the personal data that ck998 holds about you. To exercise any of these rights, contact ck998 at [email protected] with your registered mobile number and a description of your request.
Right of Access
You may request a copy of the personal data that ck998 holds about you. ck998 will respond to access requests within a reasonable timeframe.
Right of Rectification
If any personal data that ck998 holds about you is inaccurate or incomplete, you may request that it be corrected. Where corrections affect your account details, you may be required to provide supporting documentation.
Right to Erasure
You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent. This right is subject to exceptions where ck998 is required by law to retain the data, such as for KYC and anti-money laundering compliance.
Right to Restrict Processing
You may request that ck998 restrict its processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests pending verification of whether ck998's grounds override yours.
Right to Data Portability
Where ck998 processes your data based on your consent or on a contract with you, and where that processing is carried out by automated means, you may request a machine-readable copy of your data that you can transfer to another service provider.
Right to Object
You have the right to object to ck998's processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though ck998 may be able to demonstrate that its legitimate interests override yours in certain cases.
ck998 will respond to all data rights requests within a reasonable period. In some cases, particularly for erasure requests, ck998 may need to verify your identity before processing the request. Where a request cannot be fulfilled — for example because a legal obligation requires ck998 to retain the data — ck998 will explain the reason in its response.
Children and Minors
The ck998 Platform is strictly restricted to individuals who are 21 years of age or older. ck998 does not knowingly collect personal data from persons under the age of 21. If ck998 becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you have reason to believe that a person under 21 has registered an account on ck998 using their own or another person's details, please contact ck998 immediately at [email protected].
Security Measures
ck998 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL encryption for all data in transit, access controls limiting which ck998 staff members can access player personal data, secure server infrastructure, regular security reviews, and staff training on data handling obligations. No system is entirely immune from security risk, and ck998 cannot guarantee absolute security; however, ck998 commits to notifying affected players promptly in the event of a data security incident that poses a material risk to their rights or interests.
If you suspect that your ck998 account has been accessed without your authorisation, or that your personal data has been compromised in any way, please contact ck998 support immediately at [email protected]. Do not share your login credentials, OTP codes or any account verification details with anyone, including persons claiming to represent ck998 — ck998 staff will never ask you for your password or full OTP via any channel.
Changes to This Privacy Policy
ck998 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, changes in ck998's data processing practices, or improvements to the Platform. The revised Policy will be published on this page with an updated effective date. Where changes are material — for example, where ck998 proposes to use your data for a new purpose that was not previously disclosed — ck998 will take reasonable steps to notify you, which may include an in-platform notification or an SMS to your registered mobile number. Your continued use of the Platform after a revised Policy has been published constitutes your acceptance of the revised Policy.
Contact Us About This Policy
If you have any questions, concerns or requests relating to this Privacy Policy or to the way in which ck998 handles your personal data, please contact the ck998 support team by email at [email protected]. Include your registered mobile number and a clear description of your query or request in your message. The ck998 support team is available 24/7 and will aim to respond to all privacy-related enquiries as promptly as possible. For data rights requests such as access, rectification or erasure, please clearly mark your message as a data rights request so that it is directed to the appropriate team member.
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